Shipping Conditions

Shipping and Payment Terms – in addition to the General Terms and Conditions

The following conditions apply to shipping. We deliver to the following countries:
 

Provision of Digital Content (Download Products)

No shipping costs apply to digital content (e.g. software licenses, downloadable files). Delivery is carried out via email by means of a license key and a download link. The access data will be sent within 48 hours after conclusion of the contract (in the case of agreed advance payment, after receipt of payment and order confirmation).

Delivery Times and Availability Status

On the product pages of our online shop you will find color-coded delivery information indicating the respective availability and shipping time:

GREEN – e.g. “Available – shipping within 1–3 days”

This status means that the item is in stock. Shipment takes place after order confirmation and receipt of payment within the stated period. This applies to deliveries within Germany. For international deliveries, delivery times may be extended to approximately 2–7 business days.

YELLOW – e.g. “Pre-order – estimated delivery in approx. 4–6 weeks”

This status represents a pre-order, meaning the item is currently not in stock and is ordered individually at the customer’s request from the manufacturer or supplier.

The stated delivery time (e.g. 4–6 weeks) is based on information provided by the manufacturer and represents a non-binding estimate. It may be shortened or extended due to supply shortages, supplier issues, or production delays. We will inform you immediately of any changes.

For orders containing multiple items, partial deliveries may occur. Available items will be shipped in advance. For remaining items, you will receive information on upcoming delivery dates as soon as they are confirmed by the manufacturer.

Note on pre-orders:
For items with a yellow delivery status, the special provisions pursuant to Section 9 of our GTC apply. These items are individually procured goods ordered exclusively at the customer’s express request. Withdrawal from the contract prior to receipt of goods is generally excluded. Cancellation is only possible as a gesture of goodwill and requires resale of the goods without economic disadvantage. There is no legal entitlement. The statutory right of withdrawal for consumers pursuant to Section 355 of the German Civil Code (BGB) remains unaffected unless a statutory exception applies.

RED – e.g. “Pre-order upon request”

For items with this status, the same rules apply as for yellow-marked pre-orders, with the difference that delivery times must be requested individually from the manufacturer before we can provide a concrete offer. Upon request, we will gladly obtain this information for you.

Shipping Days and Exceptions

Please note that no shipping takes place on Saturdays, Sundays, public holidays, or during officially announced company holidays, inventories, and year-end closings.

The following conditions apply to payments

Payment methods

• Bank transfer – advance payment

• Business advance payment via bank transfer

• Credit and debit cards

• Apple Pay

• Google Pay

• Klarna invoice and installment purchase

• Riverty invoice purchase

• iDeal

• EPS, Bancontact, Belfius, KBC, ING

• Przelewy24

Additional information on payment methods

Apple Pay

You can pay using Apple Pay during the ordering process. To do so, you must confirm the payment via the “Apple Pay” service on a supported Apple device in compliance with verification steps. Apple Pay uses the payment data stored in your Apple Wallet app. Further information can be found at https://support.apple.com/HT201469

Google Pay

You can pay using Google Pay during the ordering process. To do so, you must confirm the payment via the “Google Pay” mobile app on a supported device while complying with verification steps. Google Pay uses the payment data stored in the app. Further information can be found at https://support.google.com/pay/merchants/answer/6345242

Klarna invoice and installment purchase

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is made directly to Klarna:

• Invoice: The payment period is 30 days from dispatch of the goods/tickets or, in the case of services, from provision of the service. Terms for invoice purchases for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_at/invoice?fee=0.
• Installments: With Klarna’s financing service, you can pay your purchase in flexible monthly installments of at least 1/24 of the total amount (minimum EUR 6.95) or under the conditions stated at checkout. Installments are due at the end of each month after Klarna issues a monthly statement. Further information including GTC and European standard consumer credit information can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
• Sofort: Your account will be charged immediately after placing the order.
• Direct debit: The amount will be debited after shipment of the goods. The timing will be communicated to you by email.

Use of invoice, installment purchase and direct debit requires a positive credit assessment. In this context, we transfer your data to Klarna for address and credit checks as part of purchase initiation and contract processing. We ask for your understanding that we can only offer payment methods permitted based on the credit check results. Further information and Klarna’s terms for Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_de/user and for Austria at https://cdn.klarna.com/1.0/shared/content/legal/terms/K502554/de_at/user. General information about Klarna is available at www.klarna.com. Your personal data is processed by Klarna in accordance with applicable data protection regulations and Klarna’s privacy policy for Germany/Austria.

Bancontact

In cooperation with Bancontact Payconiq Company, Rue d'Arlon 82, 1040 Brussels, Belgium, we offer the “Bancontact” payment method. Your bank account must support Bancontact payments. Payment is made directly to us. During the payment process, you will be redirected to your bank’s secure environment where you can authorize the payment after logging into your online banking.

Mollie Payments

Via the payment service provider Mollie, we offer the following payment methods: Riverty invoice purchase, iDeal, Bancontact, Belfius, KBC, ING