Shipping Conditions

Payment and dispatch

The following terms and conditions apply. We are delivering to the following countries:
 

Provision of Digital Content (Download Products)

No shipping costs apply to digital content (e.g. software licenses, downloadable files). Digital content is delivered by email with a license code and download link. This email is sent within 48 hours after the conclusion of the contract (or after payment and order confirmation in the case of advance payment).

Delivery Times and Availability Status

Each product page in our online shop includes a color-coded availability indicator providing delivery time information:

GREEN – e.g. “Available – Ships in 1–3 Days”

This status indicates that the item is in stock. Shipment within Germany is carried out within the stated timeframe after payment and order confirmation. For international deliveries, please allow approximately 2–7 working days.

YELLOW – e.g. “Pre-order – Approx. Delivery in 4–6 Weeks”

This status indicates a pre-order item, which is not in stock and is ordered individually on request from the manufacturer or supplier.

The stated delivery time (e.g. 4–6 weeks) is a non-binding estimate based on information from our suppliers. It may be subject to change (shorter or longer), depending on production schedules, component availability, or logistical delays. We will inform you promptly of any changes.

Orders including multiple items may be delivered in partial shipments. In such cases, items that arrive earlier will be shipped first. Updated delivery information for the remaining items will be provided once available.

Important Notice on Pre-Orders:
Items with a yellow delivery status are subject to the special conditions set forth in § 9 of our General Terms and Conditions (GTC). These products are procured solely on the basis of the customer’s request and are not held in stock. A cancellation before the goods arrive at our premises is generally excluded. A return is only possible as a gesture of goodwill if the item can be resold without financial loss. There is no legal entitlement to this. The statutory right of withdrawal for consumers pursuant to § 355 BGB remains unaffected where applicable by law.

RED – e.g. “Pre-order on Request”

This status follows the same terms as yellow-labeled pre-orders but means we must first request an estimated delivery time from the manufacturer before processing your order. We are happy to obtain this information upon request prior to order confirmation.

Shipping Days and Exceptions

Please note: No shipping or delivery is carried out on Saturdays, Sundays, or public holidays, nor during officially announced company holidays (as indicated on our homepage).

Accepted Payment Methods

• Bank Transfer (Prepayment)

• Credit Card

• Installment Payment (via easyCredit)

• Klarna – Instant Bank Transfer

• Klarna – Invoice Purchase

• Klarna – Installment Purchase

• Giropay

• Google Pay

• Apple Pay

• iDeal

• EPS, Bancontact, Belfius, KBC, ING

• Przelewy24

Additional Payment Details:

• Invoice payment is available for government institutions only.

• For invoice payments, the amount is due within 5 days of the invoice date.

• Credit card charges are applied at the time of shipment.