Payment and dispatch
The following terms and conditions apply. We are delivering to the following countries:
Delivery of digital content:
Digital content (data created and delivered in digital form, ESD-Electronic Software Delivery products) is free of shipping charges. Digital content is provided to you as product license and download link by e-mail. The sending of this e-mail with access data for the provision of the digital content takes place within 48 hours after conclusion of the contract (in case of agreed prepayment after receipt of payment and order confirmation).
On the article pages, you will find 3 color-coded delivery information:
GREEN such as - Available - Delivery in 2-5 days.
This delivery information means that the goods are in stock and will be delivered within the specified delivery time after order payment.
YELLOW as e.g. - Available - Delivery in 3-4 Wo.
This delivery information means that the goods are available from the supplier and will explicitly be ordered by us on customer order. The delivery time is an approximate time only. Depanding on the product, the delivery time may vary. If the goods arrive earlier than stated in the warehouse, they will be shipped immediately. If there is a delay, we will notify you after we have obtained new delivery information from our supplier. In any case, as soon as the goods arrive at our warehouse, they will be shipped to the customer immediately. An order for such an item is a pre-order.
The same yellow status is also used for items that are shipped to you by freight forwarding. The published delivery time here is also to be understood as an approximate delivery time, as this is mainly determined by the freight forwarding company. The forwarding company must pick up the goods from us and deliver them to you. The dates for this are given by the forwarding company depending on the workload. The shipment is organized by us after the order. After we have the exact dates, they will be communicated to you. Please note that in case of withdrawal, you as the customer bear the direct costs for the return shipment. Costs for the outward and return shipment are not refundable.
RED such as - Delivery by manufacturer - Ask for delivery time.
This delivery information means that the goods are delivered directly by the supplier and will be ordered by us on customer order. Since we do not have any information about availability or delivery time, these must be asked and clarified before an order. If you agree with the delivery time and would like to order the item, this initiates a pre-order with us.
However, in generall:
Unless otherwise specified in the respective offer, the delivery of the goods within Germany takes place within 2-5 days, for foreign deliveries within 2-7 days after conclusion of the contract (in case of agreed advance payment after receipt of payment and order confirmation).
Please note that shipping & delivery cannot take place on Saturdays or Sundays and public holidays, as well as company vications - if not otherwise stated on the main-page of the shop. For orders of multiple items applies. Immediately available items are always shipped within the specified delivery times and items with later delivery times, subsequently. Pre-ordered items will be shipped immediately after delivery from the supplier within the stated delivery time.
Accepted Payment options
- Prepayment via transfer
- Payment via credit card
- Payment via instalment purchase (via easycredit)
- Payment by invoice
- Payment via Sofortüberweisung [immediate transfer] (via Klarna)
- Payment by invoice (via Klarna)
- Payment via instalment purchase (via Klarna)
- Payment via Giropay
- Payment via Google Pay
- Payment via Apple Pay
- EPS, Bancontact, Belfius, KBC, ING
Further details on payment
- Payment by invoice is only for authorities.
- The invoice amount is to be settled at the time of payment on invoice within 5 days.
- If you pay by credit card, your credit card will be charged at the time of shipment.