Return Policy - Digital Goods

IMPORTANT!
The right of withdrawal is a standardized statutory protection that applies exclusively to consumers.

Entrepreneurs and self-employed persons are excluded from the right of withdrawal by law.
Any request for withdrawal by entrepreneurs or self-employed persons is inadmissible under German law and EU law
and is therefore hereby legally rejected. Thank you for your understanding.
 

Right of Withdrawal & Withdrawal Form

Consumers are entitled to a right of withdrawal under the following provisions. A consumer is any natural person who enters into a legal transaction for purposes which are predominantly outside their trade, business or independent professional activity:

A. Withdrawal Information

Right of Withdrawal

You have the right to withdraw from this contract without giving any reason.

In the case of contracts for the delivery of goods, the withdrawal period is 14 days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the last goods.

In the case of contracts for the supply of digital content not supplied on a tangible medium and produced and provided in digital form (digital content), the withdrawal period is fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Dr. Daniel Krawietz, MusoTec Dr. Daniel Krawietz, Münsterstr. 13, 44534 Lünen, Germany, Phone: +49 2306 9306170, Email: support@musotec.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but this is not mandatory.

You may also complete and submit the model withdrawal form or any other clear statement electronically on our website at https://www.musotec.de/de/widerrufsformular. If you make use of this option, we will promptly send you confirmation (e.g. by email) of receipt of such withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

In the case of contracts for the delivery of goods, we may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract.
 

Returns / return shipments must be sent exclusively to the following address!

MusoTec K183340
c/o HAM OHG
Güterstrasse 26 B
79618 Rheinfelden
Germany
 

The deadline is met if you send back the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods. The direct costs of returning goods which, due to their nature, cannot normally be returned by post (freight goods) are estimated at a maximum of approximately EUR 150 per such item.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed audio or video recordings or sealed computer software, if the seal has been removed after delivery.

The right of withdrawal expires prematurely in the case of contracts for the supply of digital content if we have begun performance of the contract after you have expressly agreed that we may begin performance before expiry of the withdrawal period, you have confirmed your knowledge that you thereby lose your right of withdrawal, and we have provided you with confirmation of the contract, including the content of the contract and the aforementioned conditions for premature expiry of the right of withdrawal, on a durable medium.

Linked / financed transactions

If you finance this contract by a loan and later withdraw from it, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is particularly the case if we are also your lender or if your lender makes use of our cooperation with regard to the financing. If the loan has already been paid to us at the time the withdrawal becomes effective or when the goods are returned, your lender shall enter into our rights and obligations arising from the financed contract with regard to the legal consequences of the withdrawal or return. This does not apply if the present contract relates to the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). If you wish to avoid contractual obligations as far as possible, make use of your right of withdrawal and also withdraw from the loan agreement if you are entitled to a right of withdrawal in respect of that agreement.

General information on returning goods

1. Please avoid damage and contamination of the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.

2. Please do not return the goods to us freight collect.

3. Please note that points 1–2 above are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it.

To

MusoTec Dr. Daniel Krawietz
Münsterstr. 13
44534 Lünen
Germany

Email: support@musotec.de

I/We hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of consumer(s)

________________________________________________________
Address of consumer(s)

________________________________________________________
Signature of consumer(s) (only if notification is on paper)

_________________________
Date

(*) Delete as appropriate