3 Years MusoTec Guarranty

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  PROMO - Returns until 31.01.2025


Welcome at MusoTec !

PROMOTION ON RETURNS
On all orders placed from 18.10 until 31.12.2024 we suspand our MusoTec Retoure and grant an almost unrestricted possibility to return goods until 31.01.2025. For consumers, as well as business customers. For precise information click HERE .
We believe, more security and flexibility is not possible. Happy Christmas 2024.

 

3 Years MT Guarantee - Conditions


Parallel to the legal warranty, we provide a 3 Year's MusoTec Guarantee according to the following terms. The MusoTec Guarantee is granted exclusively to those products, which carry the hint "3 Years MusoTec Guarantee" on the respective offer side. Otherwise, the legal warranty and liability for defects applies.

1.1 - Description of guarantee

  1. Minor problems can be solved via remote maintenance software or video session. If the problem is due to a defect in the device, the product will be sent back to us for repair.

  2. We repair minor defects ourselves, so that the repair time is reduced to a minimum.

  3. A loan device can be made available for the duration of the repair if the availability permits this. However, a basic claim does not exist and depends on the current availability of loan devices.

  4. The repair of a defect which is recognized by us as being covered by the guarantee is carried out in such a way that the defective product is repaired free of charge or replaced by a faultless, e.g. reconditioned product, at our choice.

  5. If a device is found to be "irreparable", we will replace it with a new one. If the same model is no longer available, we will offer you an alternative product in the same price range and with similar features.

  6. If the case under section 1.1.5 occur, we charge the full purchase price of the item over the entire guarantee period to a new product. The new product is determined by the customer and must correspond to or exceed the value of the original article.

  7. Replaced products or parts become our property. 

1.2 - Display of the guarantee claim

  1. A guarantee claim must be notified in written form and within the guarantee period and before the return of the product. Please send a SHORT E-MAIL, a fax or a letter. After acceptance from our side, the product must be sent to MusoTec with a copy of the invoice.

1.3 - Conditions
The guarantee period begins with the delivery of the product to the customer.

  1. Is granted exclusively on the products purchased at MusoTec.

  2. Can only be claimed if a copy of the invoice is presented.

  3. Can only be claimed during the guarantee period. 

  4. Extends geographically to Germany and the EU.

  5. The guarantee is due to the customer, who is a consumer and cannot be assigned to third parties.

  6. The guarantee is due to the customer, who is a business customer and cannot be assigned to third parties.

  7. Defects must be proven to be due to material or manufacturing defects.

  8. Claims other than those mentioned in the guarantee conditions are excluded.

  9. The guarantee for the product is neither extended nor restarted by the provision of guarantee services.

  10. If further manufacturer's or product guarantees exist, this will be indicated in the article descriptions.

1.4 - Exclusion

  1. Products which do not show the hint "3 Years MusoTec Guarantee" on the respective article page.

  2. Products that are subject to usage-related wear and other forms of wear, as well as financial ineffectiveness.

  3. Defects in the product resulting from ignorance of operating instructions, improper use, abnormal environmental conditions, improper operating conditions, overload, arbitrary damage or lack of maintenance or care.

  4. Defects caused by accessories, supplements or spare parts that are not original parts.

  5. Products on which unauthorized modifications, additions or repairs have been made.

  6. Minor deviations from the target quality, which are irrelevant to the value and usability of the product.

  7. So-called exclusive products, unless otherwise stated on the article page. Exclusive products can be recognized by the reference "Exclusive product" on the article page.

1.5 - Legal information
The customer's legal warranty rights are not limited or eliminated by these guarantee conditions. The Guarantor is MusoTec Dr. Daniel Krawietz, Münsterstr. 13, 44534 Lünen.

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