3 Years MT Guarantee - Information
Dear customer,
With our "3 Years MusoTec Guarantee" you benefit from more extensive, more valuable and extended warranty services.
As a consumer and business customer, you are entitled to this guarantee from the time of delivery of the goods and in addition to your statutory warranty. We grant our guarantee on products that bear the words "3 Years MusoTec Guarantee" on the respective product page.
We rectify minor problems or defects immediately by visiting you virtually in the studio.
To do this, we use the technical possibilities of a video conference or remote maintenance software. During a video conference, you can describe the problem to us in person, enabling us to help you as quickly as possible. If there are software problems, we can fix them directly via the remote maintenance software.
It really couldn't be quicker!
If we are unable to resolve the problem in this way, we will ask you to send the device to us.
As an authorized dealer of our brands, we carry out various repairs ourselves. This has the advantage that the processing time for your warranty claim can be reduced to a minimum.
You have the option of receiving a loan device while the repair is being processed so that you can continue to work.
However, there is no basic entitlement to this and it depends on the current availability of loan devices. If the device you send in cannot be repaired by us, it will be returned to the manufacturer for repair or replaced with a faultless, e.g. refurbished device.
The worst case!
If it is determined that your device is irreparable, we will exchange it for a new one.
If the same model is no longer available, we will suggest an alternative product in the same price range and with a similar range of features. If you are not satisfied with our proposal, we will credit the entire original purchase price to a new product of your choice.
We believe that more guarantee is not possible and your statutory warranty claims will not be restricted or invalidated.
The following detailed warranty conditions apply to the "3 Years MusoTec Warranty". You can access these > HERE <.