MusoTec Retoure - Conditions

Our new customer service for you - The 5 Stars "MusoTec Retoure"
Returns can be made by anyone..

You don't like the goods you ordered?
You needed more time to get the product to know and then you found out that it wasn't the right one?
Shortly after your purchase, the manufacturer released a follow-up product and you would like to have this one?
You would like to use the product for a certain period of time only or always work with the latest equipment?
You would always like to work with proper, reliable and new products instead of having to take risks with second-hand purchases?
You don't want to deal with the resales of your used products and bear losses, provisions and shipping costs?
You would like to sell your product risk-free with remaining warranty or remaining guarantee, but you know that only the resellers are legally entitled to do so and therefore you would have to accept additional losses on your product?
You would like to make the best possible use of your budget and avoid the risk of making a wrong purchase?
You would like to invest your budget only in products that are really helpful for your project or are only needed for a certain period of time for a project?

No problem !
We would like to introduce our new and flexible MusoTec Retoure.

Request for a return

To submit a return request, please click on the MUSOTEC RETOURE FORM and fill it out.
Once we have accepted your request, send the product to us.
After receiving your product, we will check it and confirm your return.
Now you tell us whether you would like to have your money paid out or credited to a new product.
In the case of payout, we will pay out your money as quickly as possible, or within 14 days at latest.
In the case of compensation with a new product of the same price, shipment will take place within the specified delivery time.
In the case of compensation with a more expensive product, shipping takes place after receipt of the additional payment, within the specified delivery time.
In the case of compensation with a cheaper product, the product will be shipped within the specified delivery time and the remaining amount will be paid out to your bank account.

Which Retoure would you like? You can request the following options:

Retoure with a refund or compensation of:

Right of withdrawal 100 % refund Declaration of revocation according to return policy - legal regulations	until day 14 after receipt of your product
From day 15 after receipt of your product, the request for return must be made using the MUSOTEC RETOURE FORM
Optional Reseller Service 100 % refund Complies with the common 30 days money back guarantee	until day 30 after receipt of your product
95 % of the previous price	up to 2 months after receipt of your product
90 % of the previous price	up to 3 months after receipt of your product
85 % of the previous price	up to 6 months after receipt of your product
80 % of the previous price	up to 9 months after receipt of your product
75 % of the previous price	up to 12 months after receipt of your product
65 % of the previous price	up to 15 months after receipt of your product
60 % of the previous price	up to 18 months after receipt of your product
55 % of the previous price	up to 21 months after receipt of your product
50 % of the previous price	up to 24 months after receipt of your product

We charge a fee as a percentage of the original purchase price to cover the costs incurred by us for processing and technical checks of the goods, reconditioning, packaging and shipping costs, restocking, resale costs, loss in value of the product, any payment service provider fees, marketing costs and taxes.

The following products are excluded from MusoTec Retoure:

Software licenses, software downloads or so-called ESD ( Electronic Software Delivery ) products
All accessories from the DJI Drones category
Freight forwarding goods or products
E-Mobility Upgrades
Products that are rarely sold, custom-made products and products that cannot be returned for hygienic reasons.
Products that have been damaged due to improper use
Defective, damaged, unusable and third-party products. Third-party products" refers to products that have not been supplied by MusoTec
Products and goods purchased on invoice or in installments

You can request returns as often as you like, but only once per product.

In the case of intentional return of defective, damaged, unusable or third-party products, the shipment will be returned at the customer's expense. In addition, a processing fee of 200 Euro plus VAT will be charged, as well as storage costs of 25 Euro per month plus VAT. The goods will only be shipped back after the costs have been paid in full by bank transfer.

The MusoTec Retoure is only valid for Germany & the EU. No legal regulations are restricted or waived. The MusoTec Retoure is valid for all orders from 22.04.2024.