MusoTec Retoure - Conditions

Our new service for you - The 5-star "MusoTec Retoure"
Returns can be made by anyone..

You bought a product from MusoTec or an other reseller that you would like to return? But the retailer refuses to accept your return or the return period has expired?
You needed more time than usual to get familiar with your product? But, now a return is no longer possible?
You recently purchased a product, but now the manufacturer released a new model? But a return is no longer possible and you are angry?
You only want to use products for a certain period of time?
You want to work with proper, reliable and new products instead of taking a risk with second-hand purchases?
You don't want to deal with reselling used products ? Take losses, pay expensive commissions and shipping costs ? Not bear the risks of money transactions ?
You would rather not deal with the legal questions around warranty and guarantee that arise when reselling privately?

Please note: Reselling privately often raises complex questions regarding warranty and guarantee. With the MusoTec Retoure you simply return your product directly to us – without any resale effort and without seller risks.
You want to spend your budget in the best possible way and avoid the risk of making the wrong purchase?
You only want to invest your budget in products that are really useful for your project or are only needed for a certain period of time?

No problem!
Let us introduce our new and flexible MusoTec Retoure.

How do i request a Retoure?

To request a return, please click on the MUSOTEC RETOURE FORM and fill it out.
Once your request has been accepted by us, send the product to us for inspection.
After we receive your product, we will inspect it and confirm your return and the amount of the refund.
Now let us know whether you would like to have your money paid out or settled with a new product.
In case of payout, we will pay out your money as quickly as possible, but within 14 days at the latest.
In case of a settlement with a product of the same price, the new product will be dispatched within the specified delivery time.
In the case of settlement with a more expensive product, dispatch will take place after receipt of the additional payment within the specified delivery time.
In the case of settlement with a cheaper product, dispatch will take place within the specified delivery time and the remaining amount will be paid out to your bank account.

Which Retoure would you like?

100 % of the purchase price Legal right of cancellation	*until day 14 after delivery of goods*
100 % of the purchase price Complies with the well known 30-day money back guarantee	until day 30 after delivery of goods
95 % of the purchase price	*until 2 months after delivery of goods*
90 % of the purchase price	*until 3 months after delivery of goods*
85 % of the purchase price	*until 6 months after delivery of goods*
80 % of the purchase price	*until 9 months after delivery of goods*
75 % of the purchase price	*until 12 months after delivery of goods*
65 % of the purchase price	*until 15 months after delivery of goods*
60% of the purchase price	*until 18 months after delivery of goods*
55 % of the purchase price	*until 21 months after delivery of goods*
50 % of the purchase price	*until 24 months after delivery of goods*

From day 31, we charge a percentage of the original purchase price to cover the costs incurred by us for processing, technical inspection of the goods, preparation, packaging and shipping costs, restocking, resale costs, loss of value of the goods, any payment service provider fees, marketing costs and taxes. You can see the percentage in the table.

For example: You want to return your product from day 31. We charge 5% of the purchase price. The refund will then be 95% of the original purchase price. This applies to items that you have purchased from MusoTec.

For third-party products from other resellers, we will determine the amount of the refund on request and inform you about the amount of the refund. This is initially a non-binding statement on our part. Once you have sent us your device for inspection and we have been able to check its condition, we will confirm the amount of the refund. If your item does not correspond to your description, we will make you a new offer for the refund amount or reject the return. If you accept, the procedure described under ‘How do i request a Retoure?’ will be applied.

The following products are excluded from MusoTec Retoure

Software licences, software downloads or so-called ESD ( Electronic Software Delivery ) products.
All accessory products of the DJI brand.
Forwarding goods or forwarding products - products that have been dispatched to you by a forwarding agent.
E-Mobility Upgrades
Goods that are rarely sold, customised products and goods that cannot be returned for hygienic reasons.
Goods that have been damaged due to improper use.
Defective, damaged and unusable goods.
Goods and products purchased via MusoTec Pay-Later, payment on invoice or installments, as long as the invoice amount has not been paid in full.

You can request a Retoure only once per product.

In the event of deliberate and fraudulent return of defective, damaged or unusable goods, the goods will be returned to the sender at the sender's expense. In addition, a handling fee of EUR 250 plus VAT will be charged. The customer remains free to demonstrate that no or significantly lower costs were incurred. The goods will only be returned after payment of the total costs by bank transfer. Our MusoTec Retoure is not a licence for misuse. You should always seek competent advice before making a purchase so that, in the best-case scenario, you do not have to return the product. In the event of gross negligence, we preserve the right to refuse your request for a return.

The MusoTec Retoure only applies to Germany and the EU. No legal provisions are restricted or eliminated. The MusoTec Retoure applies to all orders from 22.04.2024.

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